W.RLY SCORES HIGHEST IN TRAIN CLEANLINESS RANKINGS OF PREMIUM TRAINS

Mumbai-New Delhi Rajdhani Express is cleanest train amongst all Rajdhanis

In a first of its kind survey conducted by Indian Railways, three Premium category trains of Western Railway, finds place in the Top 10 rankings. The Mumbai – New Delhi Rajdhani Express bagged the first rank among all 23 Rajdhani trains over Indian Railways. Ahmedabad – New Delhi Swarn Jayanti Rajdhani Express and the August Kranti Rajdhani bagged the 7th and 10th position respectively in the same category.

Further more in the Non-Premium category, Bandra Terminus-Jaipur Amrapur Aravali Express bagged the second position. In the overall performance of Duronto Trains, Western Railway proved its mettle by scoring the highest among all zones.

According to a press release issued by Ravinder Bhakar – Chief Public Relations Officer of Western Railway, the survey was conducted last year with the help of feedback from over 15,000 passengers. The ranking has been done on the basis of the Process Audit score, Direct Observation score, and Passenger Feedback scores, where each component held 33.33% of the total score.

The survey has been done keeping in mind the ratings given by the passengers on the cleanliness of toilets and inadequate cleaning of coaches. The feedback from the passengers was based on factors like, cleanliness of toilets, working of housekeeping staff, cleanliness of bedrolls, effectiveness of pest management, availability of dustbins and cleanliness of dustbins, where passengers had to give scores on a scale of zero to five.