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The services appear to be facing disruptions, with several users reporting issues, especially with the app.
Outage tracking platform Downdetector recorded a spike in complaints, with over 3,500 reports of service disruption around 4:30 PM IST on Monday.
According to Downdetector, around 68 per cent of users reported issues with mobile phones, 16 per cent experienced problems with mobile internet and 15 per cent complained of having no signal.
Sources verified that the Airtel Thanks app was unresponsive, preventing users from logging in.
As per Downdetector, several regions across India were marked red on the outage map, including Delhi, Chandigarh, Lucknow, Patna, Jaipur, Indore, Nagpur, Kolkata, and more.
The affected regions indicated that the disruption was spread across both northern and eastern parts of the country, while reports also surfaced from other major cities.
While the exact cause of the outage remains unclear, such large-scale service disruptions often stem from technical glitches, server downtime, or maintenance-related issues.
Airtel, however, has yet to release an official statement regarding the disruption or provide a timeline for full restoration of services.