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The NRAI will convene a town hall meeting on Wednesday to deliberate its next steps, following a series of meetings with Zomato and Swiggy executives.
The central issue is the standalone 10-minute food delivery apps – Blinkit’s Bistro and Swiggy’s Snacc which have stirred concerns among restaurant owners about private labelling and data privacy.
Zomato’s founder and CEO, Deepinder Goyal, in a letter to restaurant partners, highlighted Zomato’s strategy to reduce delivery timelines by lowering commissions for short-distance orders, stating, “Bistro is not an existential threat to the restaurant industry.”
Blinkit CEO Albinder Dhindsa also assured that no restaurant data from Zomato would be utilised for the Bistro service, aiming to dispel fears of data exploitation.
Discussions are underway to enhance the presence of restaurants on ONDC-supported apps, with stakeholders from major restaurant chains and cloud kitchens, including Box8 and McDonald’s, participating.
Both Zomato and Swiggy have defended their quick delivery services, with Swiggy’s Bolt service, which offers expedited deliveries through restaurant partnerships, already accounting for over 5 per cent of its total orders.