IndiGo schedules system upgrade on website, app amid travel disruptions

IndiGo, a major player in the Indian aviation sector, announced a scheduled system upgrade set to take place from 11 pm on January 16, 2024, until 8:30 am on January 17, 2024 that would temporarily make key services unavailable on its website and app. 

The airline assured uninterrupted flight operations at all airports during this period, however, it comes during a time when severe travel disruptions have occurred at the Delhi airport due to dense fog and low visibility.

The airline informed passengers that services such as self-baggage drop and Digi Yatra facilities would not be accessible during the upgrade. 

Additionally, services related to IndiGo's website, mobile app, and contact centre would be impacted.

To mitigate inconvenience for passengers, IndiGo strongly advised completing web check-in, printing or downloading boarding passes, and making any necessary modifications to bookings ahead of the scheduled system upgrade.

This system upgrade follows recent travel delays and disruptions that caused chaos at the Delhi airport from Saturday evening onwards. 

Delhi airport, which handles nearly 1,200 flights a day, faced several delays which disrupted flight plans pan India.

IndiGo, which holds over 60 per cent of the domestic market share in air travel, faced the brunt of challenges with travel disruptions and passenger dissatisfaction.

In an incident on Sunday, an IndiGo pilot was assaulted by a passenger while announcing delays, leading to a viral video of the assault.

While netizens initially called for action against the violent outburst, since then, many co-passengers have spoken about the alleged unprofessional treatment of the flight staff.