Received around 840 calls in the first 12 days of start
Covid is a contagious disease that has to be treated under the target line of isolation. When a patient has to stay alone in a hospital, a bridge of contact is needed for his family to know about the patient’s health, talk and encourage him.
Under the guidance of Dr. Vinod Rao, Officer on Special Duty and Education Secretary, various steps of Patient Care and Management have been taken in the Covid Department of Sayaji Hospital. Continuing the same a call centre facility attached to the control room has been set up from July 28 to establish a telephonic audio-video contact between the patients and their relatives. Under this facility, the patients undergoing treatment are getting happiness and peace of mind by talking to their relatives, while the relatives get relaxed after getting the details about their health at the hospital.
Giving information about this call center Dr. O. B. Belim said, they get about 840 calls in the first 12 days on an average of 70 to 72 calls daily. Most of these calls are to find out about the health of patient, how the treatment is being given and most of them are in the form of audio calls in which the information about the patient is provided to the relatives.
Covid treatment facilities have been set up at Sayaji Hospital in 6 locations, on different buildings and on floors. Here the counselor and doctor on duty have been given mobile phones by the government. The relatives can contact through video call on these phones from 12 to 2 and 6 to 8 in the evening. Thus, every day 40 to 45 people contact their relatives and get information about their health and condition.
Ward doctors or assistant staff help the relatives to talk through audio or video call with patients who are on oxygen and whose condition is relatively serious. Due to which patients feel very relieved.
Mahendrabhai Patel of Bharuch said, that his cousin is a doctor himself and here the on duty doctor talked to him and gave complete information about his health which gives the family a relief. He provided my family with detailed information on all matters, including the need for oxygen which gives a sigh of relief to his family.
Dr. Belim further said that with such a three-tier contact system, continuous communication between patients and relatives is possible and both parties feel relieved. Non-serious patients who are not in critical condition are provided with the facility to keep their mobile or plain phone.
Under the Covid treatment facility, 8 counselors serve 24 hours a day in three shifts. They give the relatives of the patients an understanding of this new disease, precautionary measures to prevent it and the condition, treatment, severity of the patients. Relatives feel very frantic when the patients are serious and with this they give them the information and help getting rid of the tensions. This system of safe and risk-free communication between the patients undergoing treatment and their relatives is becoming beneficial for all by avoiding the risk of infection.