Drive yielded more than 60% increase in the no. of bills issued.

Western Railway “No Bill, No Payment” was a huge success after the concept introduced at all the catering units over its jurisdiction. Every catering unit has been instructed to issue bill for every item they sell from their unit. For creating awareness amongst the passengers, announcements at regular intervals are also made through Central Announcement System across all stations.

Special emphasis was on the message of “No tips to catering staff and if no bill is given, the meal is free” during the drive. Also, “No bill, No Payment” stickers have been pasted on every catering unit and posters have been displayed at prominent places at stations like concourse hall, booking offices for the people.

According to a press release issued by WR CPRO Ravinder Bhakar, an intensive drive was launched from 9th July, 2019 over all the six divisions of Western Railway by deputing Commercial Officers and Supervisors to ensure strict implementation and to monitor issuance of bills to each and every customer by the catering units. The drive has yielded good results and the nunber of bills issued increased from 50,000 on the first day to more than 80,500 by the end of the week long drive, which is more than 60% increase.

During the entire week more than 5.80 lakhs bills were issued. Bhakar stated that in Mumbai Division, on 9th July, 2019, 26986 bills were issued and on 16th July, 2019, 49608 bills were issued, which resulted in an increase of 83.83%. In Ahmedabad division, 4050 bills were issued on 9th July, 2019 and on 18th July, 2019, 6632 bills were issued which is an increase of 38.93 % over the first day.

Similarly, in Vadodara division, on the first day of the drive, 7998 bills were issued which increased to 9820 registering an increase of 22.78%. In Rajkot division, 1465 bills were issued on the first day of the drive which later increased to 1980 bills by 17th of July, 2109, thereby resulting in an increase of over 35%. In Bhavnagar division, 535 bills were issued on the first day of the drive which later increased to 1447 bills by 18th of July, 2109, thereby registering a noteworthy increase of over 170.50%.

Also, Ratlam division registered a remarkable increase from 8417 bills issued on the first day to 13150 bills issued on the last day of the drive. Western Railway urges all its valued customers to always insist on asking for bill for their purchases from the railway catering units.


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