Tata Consultancy Services (TCS) and Vodafone Idea Limited (VIL) on Thursday said that they have extended their old partnership for an additional span of five years to enhance the telco’s customer experience services.

“TCS over the years has been the technology partner of Vodafone Idea Limited (VIL) and has managed all of its customer-facing applications”, the two companies in a joint statement said.

“In the next leg of this partnership, TCS, according to the company would hold its expertise in analytics and Artificial Intelligence (AI) to further improve VIL’s customer purchase and work on bringing integration synergies in Vodafone’s and Idea’s systems to strengthen operational effectiveness and enable faster revenue realisation.

“As the TCS-VIL partnership enters its 10th year of the engagement, we are pleased to extend our partnership with TCS and focus on bringing Value Addition through Automation and Digital Experience, thereby fueling sustained business growth,” Hitesh TK, CIO, Vodafone Idea said.

“Our Business 4.0 framework will help VIL leverage the power of digital technologies to strengthen their customer base, and streamline their operations to support continuous innovation,” Ujjwal Mathur, Country Head at TCS India said.


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