Zomato CEO Deepinder Goyal stopped from entering Gurgaon mall

A day after Deepinder Goyal shared a video where he was stopped from entering a Gurgaon mall while delivering food as a delivery agent, the Zomato CEO has said that the mall's authorities have responded to his video and promised to improve the situation for delivery agents.

Wearing a Zomato delivery agent's red t-shirt, Goyal and his wife Grecia Munoz were delivering food orders as delivery agents to understand the challenges faced by them.

Sharing his experience, Goyal posted a video which revealed that he was asked to use the stairs and not allowed to enter Ambience mall while he was delivering food.

Turned away by security guards, Goyal climbed three flights of stairs to reach the restaurant where he had to pick up the food. Here, he encountered another challenge as he found that delivery agents were forced to sit on the floor and wait as they were not allowed to enter the restaurant.

A day after the video went viral on social media, Goyal posted an update saying the owner of Ambience Mall reached out to Zomato to assure them for assitance to improve the current situation for delivery agents.