Delhi AIIMS to launch feedback system for patients' diet

Delhi AIIMS on Tuesday announced a new formal mechanism to gather patients' feedback on the hospital's therapeutic and general diets given in their wards, which will come into operation before December 31.

This initiative is expected to create a continuous loop of inputs from patients to improve aspects such as food quality and hygiene standards, AIIMS Delhi Director Dr M Srinivas said.

A more streamlined mechanism for collecting patients' feedback has been developed by the Dietetics Department by pasting QR codes on each patient's bedside.

This will help patients scan the codes with their mobile phones and communicate their opinions about the diet served in the hospital. Besides, dieticians will visit various wards to talk to the patients to collect first-hand information about their meal experiences.

Dieticians would not only take feedback, but also keep a watch to see if there is a pattern in challenges or improvements that might need to be made.

This will ensure that the diet designed would meet the continuously changing needs and tastes of patients, apart from ensuring the safety of food and nutritional balance, he said.