With another facility provided by the Indian Railways Cleanliness Drive “Swachh Rail Swachh Bharat”, the Minister of Railways Suresh Prabhakar Prabhu on 11th march launched “Clean My Coach” Service through Video Conferencing from Rail Bhawan with New Delhi/Northern Railway, Mumbai Central/Western Railway and Lucknow Jn/North Eastern Railway. This ‘Clean My Coach’ service was announced by the Railway Minister in his Rail Budget Speech of 2016-17 and it has been implemented as an immediate Action on Rail Budget 2016-17.
As the Railways is connected with every citizen of this country, it is all the more necessary for the Railways to maintain clean environment in its premises. Dustbins have also been put in the non-AC coaches, railway minister said.
As per the scheme, for any cleaning requirement in the coach, passenger sends an SMS on a mobile number 58888. Alternatively, passenger can also use android app ‘Cleanmycoach Indian Railways’ or webpage ‘www.cleanmycoach.com’ for logging the request. Passenger’s request is immediately acknowledged via SMS on mobile phone along with a code. A message is also sent by the server to the mobile number of On Board House Keeping (OBHS) staff travelling on the same train along with the details of the passengers such as coach number, berth number. OBHS staff contacts the passengers, carries out the cleaning work as per demand. If the passenger is satisfied, he discloses the code received during acknowledgement and OBHS staff in turn sends the same code through SMS and the complaint is then treated as closed. If the passenger is not satisfied, he doesn’t disclose the code and the complaint is treated as not closed.
This service empowers the citizen to get an important service on board and is in line with the objectives of the Digital India Programme launched by PM of India. Besides, by ensuring cleaning of coaches same is also contributing to Mission Swachh Bharat, also launched by PM of India.