![Elon Musk starts improved X customer service for premium users](https://img-cdn.thepublive.com/fit-in/640x430/filters:format(webp)/connect-gujarat-english/media/post_banners/9a313254dbdff7553ebf9aab3f5480923b0bb8382fe1133351e6ed9ec19b5229.webp)
Elon Musk has announced that premium verified users on micro-blogging site X, formerly Twitter, can now send a direct message (DM) to the platform for support. However, the response time will vary from X customer service executives, according to other posts.
Musk’s post has since then had over 21 million views and over 5,000 comments.
![](https://img-cdn.thepublive.com/filters:format(webp)/connect-gujarat-english/media/post_attachments/7d742ff1c540af812532e76b777e1f110d981c537bd08ea2418b8b57ba4c082a.webp)
A social media user commented, “Great, that will solve problems and questions faster”.
“This is a super good news, @elonmusk. Under the previous team of #Twitter, I was expecting such a service so many times,” another user commented.
However, X News Daily further posted that to be fair, some users have been seeing much longer response times from the X customer service.