Elon Musk starts improved X customer service for premium users

Elon Musk has announced that premium verified users on micro-blogging site X, formerly Twitter, can now send a direct message (DM) to the platform for support. However, the response time will vary from X customer service executives, according to other posts.

Musk’s post has since then had over 21 million views and over 5,000 comments.

A social media user commented, “Great, that will solve problems and questions faster”.

“This is a super good news, @elonmusk. Under the previous team of #Twitter, I was expecting such a service so many times,” another user commented.

However, X News Daily further posted that to be fair, some users have been seeing much longer response times from the X customer service.